| Customer Service
Nova Networks understands and respects that our clients both expect and deserve:
Complete Information Technology Solutions
Nova Networks is comprised of several specialized but highly integrated operating divisions
able to bring the integration of computing and network services to a new level. As a
"one-stop-IT-shop", we provide a single source of solutions for hardware, software, technical
services, networking infrastructure and consulting services.
At Nova Networks you get a single contact for consultation, hardware services, installation,
training, technical support and upgrades at an attractive known cost and from a reputable source.
Personalized Service
Our knowledgeable staff is trained to customize a solution that is best suited to fit your specific
requirements and budget. Your personal account representative is dedicated to knowing your business
and it's information technology requirements. Our staff also keeps abreast of the rapidly evolving technology
trends and developments that may impact you or your enterprise. At Nova Networks, we work to first
understand our customers' needs, then to present solutions of exceptional value and uncompromising
quality.
Providing Competitive Pricing
We offer service packages that suit any budget. You can pre-pay for a dedicated block of service
hours, buy a yearly or multi-year service contract, or go by a pay-per-use system for our technical
services.
Keeping Client Satisfaction High
Nova Networks is totally committed to ensuring client satisfaction as our top priority.
This is achieved by hiring only qualified staff. Certified by the manufacturer, Nova technicians
and systems engineers average 7 or more years experience and training on Windows, Novell, Citrix, Macintosh and
Unix platforms.
Offering Warranty and Investment Protection
As an Authorized Service Provider (ASP), Nova Networks can perform warranty repairs and adjustments
to your equipment, thus ensuring your equipment warranty is maintained and honoured. In many cases,
service is available on your site at no additional cost.
Responsive and Timely Service
Our response time is second to none. Our speedy delivery policy applies to virtually every
product we carry. Nova Networks has an in-house shipping department complete with local drivers
for prompt, secure and reliable delivery of your orders. As one of the few Value Added Resellers
that maintain stock, we can even provide same-day delivery on select items.
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