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Customer Service

Nova Networks understands and respects that our clients both expect and deserve:

Complete Information Technology Solutions

Nova Networks is comprised of several specialized but highly integrated operating divisions able to bring the integration of computing and network services to a new level. As a "one-stop-IT-shop", we provide a single source of solutions for hardware, software, technical services, networking infrastructure and consulting services.

At Nova Networks you get a single contact for consultation, hardware services, installation, training, technical support and upgrades at an attractive known cost and from a reputable source.

Personalized Service

Our knowledgeable staff is trained to customize a solution that is best suited to fit your specific requirements and budget. Your personal account representative is dedicated to knowing your business and it's information technology requirements. Our staff also keeps abreast of the rapidly evolving technology trends and developments that may impact you or your enterprise. At Nova Networks, we work to first understand our customers' needs, then to present solutions of exceptional value and uncompromising quality.

Providing Competitive Pricing

We offer service packages that suit any budget. You can pre-pay for a dedicated block of service hours, buy a yearly or multi-year service contract, or go by a pay-per-use system for our technical services.

Keeping Client Satisfaction High

Nova Networks is totally committed to ensuring client satisfaction as our top priority.

This is achieved by hiring only qualified staff. Certified by the manufacturer, Nova technicians and systems engineers average 7 or more years experience and training on Windows, Novell, Citrix, Macintosh and Unix platforms.

Offering Warranty and Investment Protection

As an Authorized Service Provider (ASP), Nova Networks can perform warranty repairs and adjustments to your equipment, thus ensuring your equipment warranty is maintained and honoured. In many cases, service is available on your site at no additional cost.

Responsive and Timely Service

Our response time is second to none. Our speedy delivery policy applies to virtually every product we carry. Nova Networks has an in-house shipping department complete with local drivers for prompt, secure and reliable delivery of your orders. As one of the few Value Added Resellers that maintain stock, we can even provide same-day delivery on select items.

Contact Us

Call us toll-free within Canada at:
1.888.296.6682 (NOVA)

Nova Networks Head Office:
100 - 1700 Woodward Drive,
Ottawa, Ontario
K2C 3R8
Phone: 613.563.NOVA (6682)
Fax: 613.563.8045
General E-mail: info@novanetworks.com

Western Canada Office:
Nova Networks Western Canada Office
Suite 418
10325 Bonaventure Dr SE
Calgary, AB
T2J 7E4
Phone: 403.282.NOVA (6682)
Fax: 403.207.3359
General E-mail: calgary@novanetworks.com


E-mail Directory

General Inquiries:
info@novanetworks.com

Help Desk and Customer Service:
helpdesk@novanetworks.com

Employment Opportunities:
careers@novanetworks.com

Hardware or Software Sales:
solutions@novanetworks.com

Professional Services:
services@novanetworks.com

Training Solutions:
training@novanetworks.com

Wireless Products and Services:
wireless@novanetworks.com

Cabling Products or Services:
cabling@novanetworks.com

Storage Products or Services:
storage@novanetworks.com